Legal

PRIVACY POLICY

Ayre Chamberlain Gaunt Ltd. consider your privacy to be of the upmost importance. The Privacy Policy outlined below, together with our Terms & Conditions and Cookie Policy, explains the way in which we collect, process and protect your data.

WHAT PERSONAL DATA DO WE HOLD?

When you use our website, we may collect and process the following data about you: details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data; information provided to us when you communicate with us for any reason.

If you are a Client or Supplier, we may currently hold up to five categories of personal information about you including: your name; business email address; business postal address; business telephone number; mobile phone number.

WHERE DID WE GET YOUR DATA FROM? 

Your personal data was collected through one of the following means: your use of our website; your email correspondence with ourselves; your completed Client Questionnaire document; your company invoices.

WHAT IS OUR PURPOSE FOR HOLDING YOUR DATA?

We use your details so that we can communicate with you by post, email, or phone and to inform you of our services, carry out our contracted services, invoice you for those services or contact you regarding the services you provide for us.

As a Client or Supplier, our lawful basis for holding your information is that processing is necessary for the performance of a contract to which you are party to, or in order to take steps at the request of the yourselves prior to entering into a contract. These contracts include, contract for the provision of architectural services to yourselves and contract to supply goods and services to ourselves.

As a future Client or Supplier, our lawful basis for holding your information is legitimate interest.

WHAT DO WE DO WITH YOUR DATA?

We only share your information with our business services partners in order to provide the services above.

If you are a Client or Supplier, your personal information is held and processed in the European Economic Area (EEA) within our cloud-based accounting software. If Personal Information is transferred outside of the EEA, measures will be taken to ensure that the transfer is in compliance with the EU General Data Protection Regulation. For example, it will only be transferred to countries that have been identified as providing adequate protection for EEA data. The personal information we hold is stored and processed securely and is encrypted by our accounting software using industry-standard TLS (Transport Layer Security).

The practice operates an email newsletter programme, used to inform subscribers about services. Users can subscribe by contacting the practice but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user. Subscriber data is held by email marketing software company MailChimp. You can read MailChimp’s Privacy Policy here for further information: https://mailchimp.com/legal/privacy/

Email marketing campaigns contain tracking facilities within the actual email. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is not a comprehensive list]. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

Subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will be detailed instead.

WHAT DON’T WE DO WITH YOUR DATA?

We do not pass your information to any third parties, apart from our business services partners to carry out the contracted services. We do not use any automated systems relating to your personal data. We do not use your information for profiling.

HOW LONG DO WE KEEP YOUR DATA?

The information we use for communicating with you is kept on an ongoing basis for as long as we have a business relationship with you or we believe there is a legitimate interest for you.

WHAT ARE YOUR PERSONAL DATA RIGHTS?

If at any point you believe that the personal information we hold on you is incorrect, you want us to correct or delete that information, or you no longer want us to hold that information or contact you, you can exercise your rights under the current Data Protection laws. These rights include: right of access; right to rectification; right to erasure; right to restriction of processing; right to data portability; right to object.

WHO CAN YOU CONTACT IF YOU HAVE AN ISSUE? 


Please contact our Data Protection Officer on 020 3909 5750 or send a message to [email protected]. If you wish to raise a complaint about how we handle your personal data, you can contact our Data Protection Officer who will investigate the matter. If you are not satisfied with our response you can make a complaint to the Information Commissioner’s Office (ICO). Their helpdesk number is 0303 123 1113.

For more information about your personal data rights please visit the Information Commissioner Office website at: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

COOKIE POLICY

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer/device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer/device.

Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website. Users are advised that if they wish to deny the use and saving of cookies from this website on to their computer’s hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s Privacy Policy here for further information:  http://www.google.com/privacy.html

Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

QUALITY POLICY

Ayre Chamberlain Gaunt are an award-winning progressive, creative and pragmatic architectural practice with a breadth of experience across many sectors and building types.

This policy confirms our approach to ensuring Ayre Chamberlain Gaunt’s quality performance continually improves and delivers our objectives and targets in line with the company’s strategy and direction.  We set ambitious quality objectives which are reviewed at appropriate levels within the company and at relevant timescales to ensure they drive continual improvement.

Customer service is an essential part of the quality process and to ensure this is fulfilled, we provide appropriate resources for the learning and development of our team.  We believe that quality is derived from the commitment of all of our team to providing an excellent service and product delivery that constantly exceeds client expectations.

We work to improve the quality of our service via proactive involvement with our clients and interested parties. It is part of our ethos to safeguard and strive to guarantee client satisfaction.

We ensure that:

We strive to satisfy the requirements of all our clients and interested parties whenever possible, meeting and exceeding their expectations;

We comply with all compliance obligations, codes of practice and other requirements applicable to our activities;

We provide all the resources of equipment, that our staff are trained and competent and any other requirements to enable our objectives are duly met;

We promote sustainability through our design processes and encourage our clients to adopt sustainable strategies;

We encourage feedback from staff on improvements and feed these into business practices;

We work in partnership with our clients and other interested parties.

This quality policy provides a framework for establishing quality objectives for the Company, as part of our continued commitment to ISO9001:2015 certification.

This policy will be reviewed annually, has been communicated business wide and is available on our website.